Spend a day taking a real service apart: follow it step by step, from the first click to the back office, map what people go through, find where it breaks and for whom first, then redesign it with small, realistic changes, at least one of them not an app. You’ll work on real cases with simple, hands-on tools: a service blueprint, a map of who holds the power, and a look at what already works around the service, online and off. You’ll leave with a clear picture of one service, a set of changes you can explain and defend, and a way of seeing you can bring to any product. Led by Chryssa Gagosi. Held in Greek.
